Terms of Service

Acceptance of Terms

Welcome to AstroTrixa AG ("astrotrixa", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website located at astrotrixa.pro and our e-commerce analytics platform services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Description of Service

AstroTrixa provides e-commerce analytics and conversion rate optimisation services through our proprietary platform. Our services include:

• Real-time e-commerce performance analytics
• Customer behaviour tracking and analysis
• Conversion funnel optimisation tools
• Custom reporting and dashboard creation
• Consulting and strategic guidance services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice to users.

User Accounts and Registration

To access certain features of our Service, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

You are responsible for safeguarding the password and all activities that occur under your account. AstroTrixa cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

User Obligations

As a user of our Service, you agree to comply with all applicable laws and regulations. You specifically agree not to:

Prohibited Uses

• Use the Service for any unlawful purpose or in violation of any local, state, national, or international law
• Transmit any harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems to access the Service without our express written permission
• Reverse engineer, decompile, or attempt to extract source code from our software

Data Responsibilities

You are responsible for ensuring that any data you provide to our Service complies with applicable privacy laws and that you have the necessary rights and permissions to share such data with us for processing.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of AstroTrixa AG and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

AstroTrixa Content

All content provided by astrotrixa, including but not limited to software, analytics algorithms, reports, dashboards, and documentation, remains our intellectual property. You are granted a limited, non-exclusive, non-transferable licence to use our Service in accordance with these Terms.

User Data

You retain all rights to your data that you upload or provide to our Service. By using our Service, you grant us a licence to process, analyse, and present your data solely for the purpose of providing our analytics services to you.

Feedback

If you provide feedback, suggestions, or ideas about our Service, you grant us the right to use such feedback without restriction or compensation.

Payment Terms

Certain aspects of our Service are provided on a subscription basis. By subscribing to our Service, you agree to the following payment terms:

Subscription Fees

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms
• Prices are subject to change with 30 days' notice
• You authorise us to charge your designated payment method for all fees

Late Payment

If payment is not received by the due date, we reserve the right to suspend access to the Service until payment is brought current. Continued non-payment may result in account termination.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information about how we handle your data, please review our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, AstroTrixa AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Service Availability

While we strive to maintain high service availability, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We are not liable for any interruptions or errors in the Service.

Maximum Liability

In no event shall our total liability to you for all damages exceed the amount paid by you to astrotrixa in the twelve (12) months preceding the event giving rise to the liability.

Indemnification

You agree to defend, indemnify, and hold harmless AstroTrixa AG and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your data or content provided to the Service

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

Effect of Termination

Upon termination:

• Your right to use the Service will cease immediately
• We will provide you with access to export your data for a period of 30 days
• We may delete your data after the export period expires
• All provisions of these Terms that should survive termination shall survive

Voluntary Termination

You may terminate your account at any time by contacting us. Upon voluntary termination, you will remain responsible for all charges incurred up to the date of termination.

Governing Law

These Terms shall be interpreted and governed by the laws of Austria, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Austria, and you hereby consent to personal jurisdiction and venue therein.

European Union Rights

If you are a consumer residing in the European Union, you may have additional rights under applicable EU consumer protection laws, and nothing in these Terms is intended to waive such rights.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and AstroTrixa AG concerning the Service and supersede all prior or contemporaneous communications and proposals.

Contact Information

If you have any questions about these Terms of Service, please contact us: