Frequently Asked Questions

Most clients are up and running within 24-48 hours. Our streamlined onboarding process includes:

• Account setup and platform access within minutes
• E-commerce platform integration (usually completed within 2-4 hours)
• Initial dashboard configuration and customisation
• Team training session with our specialists
• First analytics reports available within 24 hours of data integration

For complex custom integrations, the process may take 3-5 business days, but we'll provide a detailed timeline during your initial consultation.

AstroTrixa integrates with all major e-commerce platforms popular in Europe:

• Shopify & Shopify Plus - Native integration with real-time sync
• WooCommerce - WordPress plugin for seamless integration
• Magento 2 - Extension available for both Community and Commerce editions
• PrestaShop - Module for European retailers
• BigCommerce - API integration for international stores
• Custom platforms - REST API and JavaScript tracking for bespoke solutions

If your platform isn't listed, contact us - we regularly add support for new platforms based on client needs.

No technical knowledge is required to use our platform effectively. AstroTrixa is designed for business users:

• Intuitive interface: Clean, user-friendly dashboards that anyone can understand
• Automated insights: The platform highlights key findings and recommendations automatically
• Plain English reports: No confusing jargon - everything is explained in business terms
• Guided setup: Step-by-step wizards for configuration and customisation
• Training included: All plans include onboarding training and ongoing support

For advanced features or custom integrations, our technical team provides full support and can handle implementation for you.

While Google Analytics provides general website analytics, AstroTrixa is specifically designed for e-commerce success:

• E-commerce focus: Every feature is built for online retailers, not general websites
• Revenue attribution: Precise tracking of sales, conversions, and customer lifetime value
• Customer journey mapping: Detailed analysis of the complete purchase process
• Actionable recommendations: AI-powered suggestions for improving conversion rates
• Real-time alerts: Immediate notifications about performance changes or issues
• European compliance: Built-in GDPR compliance and European data storage

AstroTrixa complements Google Analytics by providing deeper, e-commerce-specific insights that help you make better business decisions.

Yes, AstroTrixa supports multi-store management with flexible options:

• Multiple properties: Track different stores, brands, or markets in one account
• Consolidated reporting: View combined performance across all your properties
• Individual analysis: Drill down into specific store performance and trends
• Cross-store insights: Compare performance between different stores or regions
• Team permissions: Grant access to specific stores for different team members

Professional and Enterprise plans include multiple store support. Contact us to discuss your specific multi-store requirements.

Our pricing is transparent and based on your store's monthly session volume:

• Starter (€299/month): Up to 50,000 sessions, core analytics, email support
• Professional (€599/month): Up to 200,000 sessions, all features, priority support
• Enterprise (custom): Unlimited sessions, dedicated support, custom features

All plans include:

• Complete platform access and core features
• Data storage and security
• Regular platform updates and new features
• GDPR compliance tools
• Onboarding and training

No setup fees, no hidden costs. Cancel anytime with 30 days' notice.

Yes, we offer a 14-day free trial with full access to our platform:

• No credit card required: Sign up and start exploring immediately
• Full feature access: Try all Professional plan features during your trial
• Real data integration: Connect your store and see actual insights
• Personal onboarding: Complimentary setup session with our team
• No obligations: Cancel anytime during the trial with no charges

After your trial, choose the plan that best fits your needs. We'll help you select the right option based on your store's requirements and traffic volume.

Data security is our highest priority. We implement enterprise-grade security measures:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• European servers: All data is stored in secure facilities within the EU
• Access controls: Multi-factor authentication and role-based permissions
• Regular audits: Annual security assessments and penetration testing
• Compliance: SOC 2 Type II certified and GDPR compliant
• Monitoring: 24/7 security monitoring and incident response

We never sell or share your data with third parties. You maintain full ownership and control of your information.

Yes, GDPR compliance is built into every aspect of our platform:

• Data processing agreements: Clear DPA terms for all business relationships
• Consent management: Built-in tools for managing customer consent
• Data rights: Easy tools for handling access, rectification, and deletion requests
• Data minimisation: We collect only necessary data for analytics purposes
• EU data storage: All personal data remains within European Union borders
• Regular compliance reviews: Ongoing assessment to maintain compliance standards

Our legal team stays current with evolving privacy regulations to ensure your business remains compliant.